Vol. 10(3), pp. 131--137. April, 2022. 

ISSN: 2360-7858

https://doi.org/10.14662/ijalis2022055

 

Full Length Research

 

Abstract

Reference facilities and services are considered as the heart of the library services. It is a service, facilitated by a reference librarian, which meets the information needs of users with desired information. Library reference services like many other library services, have also changed with the impact of emerging technologies and are now in line with changing social needs. This study aimed to analyze the effectiveness of reference services in university libraries at the Visvesvaraya Technological University in India and University of Wollongong in Dubai. The study employed the quantitative research method to achieve its objectives. The quantitative data was collected from librarians of two selected university libraries which offered reference services through the questionnaire. This paper highlights the Computerized Reference Services, Methods Used in the Reference Service, Encouraged the Online Reference Services Provided to users, Availability of Online reference services and References Services provided during lock-down in the University Libraries.

 

Keywords: Reference Service, Libraries, University libraries, Visvesvaraya Technological University, India, University of Wollongong, Dubai

 

	Cite This Article As: Gaffar, S., Chandrashekara, J. (2022). Reference Facility and Service in Visvesvaraya Technological University in India and University of Wollongong in Dubai: A Study. Inter. J. Acad. Lib. Info. Sci. 10(3):131-137